Returns & Exchanges

Returns & Exchanges

At Hikaya Perfume, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer hassle-free returns and exchanges to ensure your shopping experience is as smooth as possible.

Return Policy

You may return any unused and unopened item purchased from Hikaya Perfume within 30 days of delivery for a full refund.
To initiate a return, please contact our customer service team at info@hikayaperfume.com with your order number and reason for return.
Once your return request is approved, you will receive a return authorization and instructions on how to proceed with the return.
Please ensure that the item is securely packaged and include all original packaging and accessories.
Once we receive the returned item, we will process your refund within 5-7 business days to the original payment method used for the purchase.

Exchange Policy
If you would like to exchange your purchase for a different item, size, or scent, please contact our customer service team at info@hikayaperfume.com within 30 days of delivery.
Please include your order number and details of the item you wish to exchange.
Once your exchange request is approved, you will receive an exchange authorization and instructions on how to proceed.
Please ensure that the item is securely packaged and include all original packaging and accessories.
Once we receive the exchanged item, we will process the exchange and ship out the new item within 5-7 business days.

Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer service team at info@hikayaperfume.com within 7 days of delivery.
Please include your order number and clear photos of the damaged or defective item.
We will work with you to arrange for a replacement or refund as quickly as possible.

Contact Us
If you have any questions or concerns about our returns and exchanges policy, please don’t hesitate to contact our customer service team at info@hikayaperfume.com We are here to assist you and ensure your satisfaction with every purchase from Hikaya Perfume.

Note: Please refer to our Terms and Conditions for more detailed information regarding returns, exchanges, and our overall policies.